Terms & Conditions

Client Policy Agreement at Shampooch Dog Grooming Hub

Client Policy Agreement

I understand that services are charged at an hourly rate. Dogs with difficult behaviour or hard-to-manage coat conditions will add extra time to a service which will result in a higher price.

I understand that regular grooming results in better behaviour and better coat condition. Please talk to your groomer about getting on a regular grooming schedule.

I understand times are variable and my dog may not start his/her groom as soon as I drop him off. I understand grooming time may range from 1-4 hours and I will receive a text when my pup is ready to go home.

I agree not to arrive before my text stating my dog is ready for pick up. It takes about 20 minutes to settle a dog down (if they do settle) once he hears his owners. This extended time will incur a fee or the groom will have to be rescheduled and the price of the full groom will still apply.

I agree to pick my dog up within 45 minutes of receiving my text or a late pick-up fee may apply (we simply do not have enough room to pet sit dogs).

I understand that if my dog is knotty a closer shave will be required.

I understand that unfortunately, accidents can happen. Using sharp equipment around wiggly dogs can result in nicks, scrapes and cuts. At Shampooch Dog Grooming Hub, our policy is that if an accident does occur, the client will still need to pay for the groom and any vet bill.

I understand that if my pup has fees a $10 fee will apply as we have to de-bug the salon.

Cancellations & No-shows: 24hrs late cancellations will incur a 50% fee. No-Show will incur 100% cancellation fee.

Clients who are more than 15 minutes late to their booking may have to reschedule and will still need to pay 100% of their missed booking fee. If we are having a slow day and we are able to fit you in even though you are late we will still accept your booking and no fee will apply.

Shampooch Dog Grooming Hub
Offering Many Grooming Services

Shampooch Dog Grooming Hub Albury Wodonga

At Shampooch Dog Grooming Hub Albury Wodonga, we offer many grooming services to all breeds of dogs in our modern salon. We offer competitive prices which vary depending on breed and desired service.

We love dogs!

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Monday-Friday: 9am-5pm
Saturday-Sunday: Closed
Terms & Conditions
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